Privacy Policy

Effective date: [TBA]

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1. Who we are and what this policy covers

Brayl Crafted Conversions ("BCC," "we," "us," or "our") is operated by [LEGAL OPERATOR NAME AND BUSINESS STRUCTURE], located at [BUSINESS MAILING ADDRESS]. We provide funnel design, CRM setup, booking systems, and automated follow-up services for dental practices, focusing on dental implant inquiry-to-consultation processes.

This policy describes how we handle personal information collected through https://braylcraftedconversions.com, our own forms, chat widget, bookings, business communications, and service inquiries.

It does not replace a dental practice's patient privacy notice. Where we handle information solely on a client's instructions, the client relationship and a separate service or data-processing agreement govern that processing.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact details: your name, email address, and phone number when you choose to provide it.

Business details: practice name, website, role, location, and information about your current inquiry, follow-up, CRM, and booking processes.

Inquiry and communication content: messages, answers to qualification questions, correspondence, and files you submit. Voice notes may be collected if that feature is enabled and you use it.

Booking details: session date, time, time zone, scheduling preferences, and related confirmations or changes.

Service records: proposals, agreements, invoices, project communications, and information needed to deliver an agreed service.

Communication preferences and consent records: opt-in choices, the disclosure shown, time and method of consent, and opt-out requests. Technical information such as an IP address may be recorded with consent evidence where available.

Website and technical information: device and browser details, IP address, access times, and website interactions collected by our hosting and website tools where enabled.

Our current inquiry chat asks for your name and email. Using that chat does not enroll you in SMS marketing.

3. Why we use information

We use information to respond to questions, assess whether our services fit your practice, arrange strategy sessions, provide requested services, manage projects and billing, and maintain business records.

We also use relevant technical information to operate the website, preserve chat or booking functionality, troubleshoot issues, and detect spam or misuse. Where enabled and appropriately disclosed, analytics help us understand website performance.

We send SMS only where we have the applicable permission for the message category. Promotional email or SMS subscriptions are handled separately from ordinary inquiry responses.

Depending on applicable law and the activity, processing may be based on your consent, steps needed to enter or perform an agreement, legal obligations, or a legitimate business purpose such as responding to an inquiry or maintaining security. Where consent is required, we obtain it before that processing.

4. SMS information and consent

SMS opt-in is voluntary and separate from general website use, accepting our Terms, submitting an inquiry, or providing a phone number. Where both marketing and non-marketing texts are offered, we collect separate choices and honor the categories selected.

We do not provide mobile information to outside parties or affiliates for their marketing or promotional use. Support contractors may receive information necessary to carry out support tasks for BCC. SMS opt-in records and consent are excluded from other sharing arrangements and are not disclosed for independent third-party use. Messaging platforms and delivery providers may process the minimum information needed to send BCC's authorized messages on our behalf.

We do not sell, rent, purchase, or transfer SMS permission. We retain consent and opt-out evidence as needed to honor your preferences, demonstrate authorization, and meet applicable obligations.

Reply STOP to a BCC text to unsubscribe. You may receive one confirmation, after which program messages stop unless you enroll again. Reply HELP for support or contact [email protected]. Message frequency varies. Message and data rates may apply.

Additional program details appear in our Terms of Service.

5. Service providers and other disclosures

We use GoHighLevel/LeadConnector for functions such as contact management, website forms, chat, booking, and communications. We may use contracted providers for hosting, email and SMS delivery, scheduling, payment processing, and project support as needed for our services. They may process relevant information to perform those functions on our behalf, subject to applicable contractual and security arrangements.

We may disclose information where required by law or valid legal process, or where reasonably necessary to protect rights, prevent fraud, or address security incidents. Such disclosures do not authorize third-party promotional use of SMS consent information.

If you ask us to share information with another party, we limit that sharing to your request and applicable permissions. SMS marketing consent cannot be transferred to another sender.

6. Cookies and website technologies

Our website tools may use cookies or similar browser storage to support functionality such as remembering chat sessions, preferences, or booking interactions. Some technical information may also be recorded in server logs.

You can manage cookies through your browser settings; restricting them may affect website features. If we enable non-essential analytics or advertising technologies, we will identify those technologies and provide the applicable notice and choice before using them where required. This policy does not itself authorize non-essential tracking.

7. Retention and security

We retain information for as long as reasonably necessary for the purposes described here, including responding to inquiries, completing services, handling disputes, keeping required records, and honoring communication preferences. Retention depends on the type of information and applicable obligations. We may retain a limited suppression record after an opt-out to prevent further unwanted messages.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed completely secure.

8. International processing

BCC operates from the Philippines and works with practices in other countries. Our service providers may process or store information in the United States or other jurisdictions. Where applicable law requires safeguards for cross-border transfers, we implement the appropriate arrangements before transferring information.

9. Your choices and privacy requests

You may ask us to access, correct, or delete your information, withdraw consent, or restrict particular uses, subject to applicable law and recordkeeping obligations. Additional rights may apply depending on your location. We may verify your identity before fulfilling a request.

To make a request, email [email protected]. Withdrawing consent does not change processing already lawfully completed. It also does not automatically cancel a service agreement.

For marketing emails, use the unsubscribe option or contact us. For SMS, reply STOP. You can still request services without enrolling in optional marketing communications.

10. Patient information and children

Our public website is intended for adult business contacts, not patients seeking dental treatment or children under 18. We do not knowingly collect children's personal information. Contact us if you believe a child has submitted information so we can address it.

Do not send patient records, health information, or identifiable patient data through our public chat, forms, or ordinary email. A separate agreed process and appropriate safeguards are required before any service involving patient data begins.

11. External links and policy changes

External websites and services have their own privacy policies. This policy covers BCC's practices and does not control those third parties.

We may revise this policy and update the effective date. Material changes will be communicated where required. Policy updates do not expand your SMS consent or enroll you in new marketing programs.

12. Contact

Brayl Crafted Conversions
Operator: [LEGAL OPERATOR NAME AND BUSINESS STRUCTURE]
Address: [BUSINESS MAILING ADDRESS]
Email: [email protected]
Phone: [BUSINESS SUPPORT PHONE]
Website: https://braylcraftedconversions.com